How We Treat Your Account Information
We collect what the account needs to work: your name, mobile number, date of birth for age checks, login device details, and the payment reference when you top up. If you send money through bKash, Nagad or Rocket, we record the transaction ID and the sending
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wallet number so the deposit can be matched and, if needed, reversed. We do not ask for your wallet PIN, and you should never type it into a page outside your own wallet app. Card or bank details, when you use Bank Transfer, are handled by
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the payment provider and we see only the confirmation. We keep login records and device identifiers to spot unusual access, such as a sign-in from a handset you have not used before. Retention follows purpose: transaction records stay while the account is open and for the
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period local rules require afterwards, while marketing preferences are dropped as soon as you switch them off. Where you are in Bangladesh or elsewhere, the rules that apply to your data depend on your local law and eligible regions, and we adjust our handling to match.
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You can ask what we hold, correct it, or ask us to close the account and delete what we are not required to keep.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.